Store Policies
Shipping Policy
Domestic Shipping
We offer tracked shipping throughout the United States for a flat rate of $15.00. Delivery times typically range from 3-7 business days depending on your location outside of Maryland.
Baltimore Local
We are proud to offer FREE delivery within the Baltimore City area. This is our way of giving back and serving our local community directly.
Refunds & Exchanges
No Refunds Policy
Due to the exclusive and often handcrafted nature of our pieces, we maintain a strict NO REFUNDS policy. However, we want you to be completely satisfied with your TriLyn purchase and offer the following exchange options:
Returns for exchange will be accepted at the customer's expense, provided the item is in its original, unused, and unwashed condition with all original tags attached.
Customers can exchange returned items for another item of equal or lesser value.
Exchanges are strictly limited to one time per item being exchanged.
Gift Cards
TriLyn eGift Cards are non-refundable and cannot be exchanged for cash. They are delivered instantly via email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and never expire.
Secure Payment
Your data is protected by industry-standard 256-bit encryption.
Authenticity
Every piece is personally vetted for cultural significance and quality.
Dedicated Support
Our concierge team is here to assist with any order inquiries.